Returns, cancellations & delivery

The rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Returns policy

Please note there may be limitations on your right to return and obtain a refund for products, however, these limits will always be subject to your statutory rights.

If your order is damaged or compromised in any way on receipt, please return to us within 14 days for a full refund. Please email cellardoor@gippslandwinecompany.com for advice and assistance, or call Mark Heath on 0477 555 235

Delivery policy

Delivery will take 1-7 business days after the order has shipped.

Delivery lead times are estimated and cover only the metropolitan areas. Major metropolitan areas include: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.

Your order will be delivered by Australia Post. Please notify us of any specific delivery instructions.

For orders shipped by our carriers to a residential or office address, deliveries are generally made between 9 am and 5 pm Monday to Friday only and exclude certain statutory holidays. Our carriers cannot make a call prior to delivery. The carrier may leave a calling card if you are not at home and you can then contact the carrier directly to schedule a new delivery appointment, or amend your delivery address.

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.